Plumbing CRM Software for Service Calls and Project Work
Emergencies need dispatch in minutes. Repipes and remodels need cost control for weeks. ayrflow runs both without making the office choose.
The daily reality
- Emergency intake is chaotic. Calls, texts, and after-hours emails arrive at once and triage happens in someone's head.
- Quotes are priced from memory. Without a disciplined flat-rate book, two techs quote the same water heater swap differently.
- Supply house runs eat margin. Fittings and fixtures bought mid-job rarely make it onto the invoice.
- Project work outgrows the job record. A three-week repipe with change orders does not fit a single-visit workflow.
- Invoices trail the work. Jobs finish Friday and invoice the following Wednesday, if someone remembers.
How ayrflow helps
- One triaged inbox. Every inbound channel becomes a lead attached to the customer and property, sorted by urgency and value.
- Flat-rate quoting in the field. Dictate or photograph the scope; Flow assembles the quote from your book at your margins for the tech to present immediately.
- Dispatch by crew. Named crews with colors on the calendar, and all-day project blocks kept clear of the timed service grid.
- Material cost that sticks. Supply house spend on a Ramp card matches to the job by PO number; receipt photos cover everything else.
- Projects for the long jobs. Phases, change orders, deposits, and progress payments in one record.
- Invoice the same day. Native Stripe invoicing with card and ACH from your own connected account, with payment status back on the job.
Emergency call to paid invoice
A 6:20am text about a leaking water heater becomes a lead with the property attached. The attention queue floats it to the top; dispatch drops it on the on-call crew. The tech photographs the unit and the shutoff, dictates the scope, and Flow drafts a flat-rate replacement quote with a tankless upgrade option. The homeowner approves on the spot. Fittings and the new unit are purchased against the job PO and reconcile that night. Labor posts from the crew's hourly rate when they clock out, the invoice sends before dinner, and the ACH payment closes the job automatically.
Frequently asked questions
Does ayrflow work for emergency plumbing calls?
Yes. Calls, texts, and emails land in one queue ranked by urgency, so a burst-pipe call surfaces above routine follow-up instead of waiting in a voicemail box.
Can plumbers quote from the field?
Yes. A tech can dictate or photograph the scope and Flow drafts a priced quote from your rate book, ready to present before leaving the site.
Does it support flat-rate pricing?
Yes. Your rate book holds flat-rate tasks with margin controls, and quotes assemble from those tasks rather than being priced from memory.
Can I track repipe and remodel projects that run several weeks?
Yes. Longer work runs as a project with phases, purchase orders, change orders, and payments tracked across the whole job.
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